Frequently Asked Questions

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Our knowledgeable, caring staff is available to answer any questions you may have and to guide you through every step of the process.

Phone: 833-718-2229

Email: motherandbaby@medline.com

About the Walmart Breast Pump Program

Why should I order my breast pump through the Walmart Breast Pump Program?

Medline atHome and Walmart.com are committed to helping to make your breastfeeding experience a positive one. Leveraging our expertise in health insurance and medical equipment, and with exceptional customer service, our team works to determine your exact insurance coverage and benefits, so that you get the breast pump that best suits your lifestyle and breast-feeding goals. Our process is fast and easy. Our dedicated team of Mom & Baby Specialists will handle the process from end to end, from contacting your health insurance provider and your physician on your behalf, to shipping and product support.

Which breast pumps are available from Walmart’s Breast Pump Program?

We offer a wide selection of premium pumps from the major brands moms know and trust. Your breast pump selection will vary, depending on your health insurance provider. Simply select your state of residence and choose your insurance provider on our online form, to check which pumps are covered for you.

Benefits & Coverage

What’s the legislation about breast pumps?

The U.S. Department of Health and Human Services has adopted guidelines for several women-specific health services to be covered by health plans. These services include breast-feeding equipment and counseling for pregnant and nursing women.

Contact your health insurance provider to learn more about your specific benefits and coverage.

Will there be a coinsurance cost or copay for my breast pump?

Although percent of coverage and copays may vary depending on your health insurance provider and plan, in the majority of cases, a breast pump is covered at 100%. Breast pumps are not applied to your deductible.

One of our Mom & Baby Specialists will verify your insurance coverage prior to shipping. Paying out of pocket for an upgrade option may be available under certain health insurance plans; however, not all health insurance providers allow upgrades.

Why can’t I get my breast pump now?

Your health insurance provider determines when we are able to process and ship your breast pump order. Although many health insurance plans do not have any restrictions, some health insurance plans require that we wait 30 to 60 days prior to your baby’s due date before processing your order. Some health insurance plans require you to have had your baby before we are permitted to ship your pump. You can place your order at any time during your pregnancy; however, we will only ship your pump according to your health insurance provider’s guidelines.

What if my insurance provider denies coverage?

According to the U.S. Department of Health and Human Services, health insurance providers must offer comprehensive breast-feeding support, counseling, and equipment for the duration of breast-feeding. However, there are some instances in which your insurance provider may deny the purchase of a pump through the Walmart Breast Pump Program, including, but not limited to:

  • Your insurance plan has not yet renewed
  • You have a self-funded plan which may have opted out of these benefits
  • Your plan only covers rentals, hospital-grade (multi-user) or manual breast pumps

If you are denied coverage, refer to your policy, or contact your insurance provider for more information.

Ordering My Breast Pump

How do I get an insurance-provided breast pump through the Walmart Breast Pump Program?

With our three-step process, ordering your breast pump is easier than ever. Simply use our convenient online form to place your breast pump order and we’ll handle the rest!

When can I order a breast pump?

Although you can order a breast pump at any time during your pregnancy, our Mom & Baby Specialists may not be able to process your order until 30 to 60 days before your due date. Some plans require you to have had your baby before we are permitted to ship your pump. Depending on your health insurance plan, you may be eligible to receive a breast pump before your baby is born and up to a year after delivery.

Do I need to get a prescription from my doctor before ordering a breast pump through the Walmart Breast Pump Program?

Some insurance providers require a physician’s order to receive a breast pump. If you already have a copy of your breast pump prescription, please upload a copy to our online order form to help us process your order more quickly. If not, don’t worry! One of our Mom & Baby Specialists will contact your doctor on your behalf during our order verification process. In the event your doctor does not respond in a timely manner, we may contact you for assistance in securing your prescription.

Do I need to enter my primary care physician or obstetrician’s information on the order form?

We require you to provide contact information for your OB/GYN or Midwife. Once you submit your order, our team of Mom & Baby Specialists will contact your doctor to request a breast pump prescription.

How soon will I receive my pump?

When you receive your pump will vary, depending on your health insurance provider’s guidelines.

After submitting your information, our Mom & Baby Specialists will reach out to your doctor to request a breast pump prescription and to your health insurance provider to verify coverage. This process may take 7 to 10 business days.

Once your eligibility is verified and approved, your selected breast pump will be processed and shipped. In most instances, total processing and delivery time takes approximately 4 to 7 business days. Some health insurance plans require that we wait to process your order until 30 to 60 days before your due date, or that we wait until your baby has been born before we can ship your breast pump.

How do I check the status of my breast pump order?

Easily check the status of your breast pump order by calling our Mom & Baby Specialists at 833-718-2229, or send an email to motherandbaby@medline.com. Please note that it can take up to 2 weeks for our team to verify your insurance, to obtain a prescription from your doctor, and to process your order for shipment. One of our Mom & Baby Specialists will contact you if any additional information is needed.

What is your return policy?

Because breast pumps are a personal hygiene product, all shipments of breast pumps and accessories are considered final, and no returns will be accepted. If you suspect a manufacturer defect or other warranty issue, or if your breast pump is not working properly, please contact our Mom & Baby Specialists at 833-718-2229, or the pump manufacturer directly by calling the number listed with the product information.

Additional Questions

Will Medline atHome bill my insurance directly?

Yes, Medline atHome has a portfolio with over 600 contracted insurance plans, nationwide, including Medicaid.

Where can I get more information about breast pumps and accessories?

If you have any questions or need help choosing a breast pump or accessories, our dedicated team of Mom & Baby Specialists are always happy to help. Please call us at (833) 718-2229, or send an email to motherandbaby@medline.com.